General Terms and Conditions
Food Solutions Publishing Ltd online shop
This website is operated by Food Solutions Publishing Ltd for the sale of goods and services as described.
Copyright
All the books, articles and our websites are copyright Food Solutions Publishing Limited unless otherwise stated.
Pricing
Items are priced exclusive of postage & packing to the United Kingdom.
Postage and packing
Orders costing up to £19.99 are charged a nominal fee of 50p post and packing. Orders over £20.00 are delivered free.
Payment
Payment is through Paypal. You do not have to have a Paypal account to purchase from us.
Delivery
Delivery of books separately or within a package will be by Royal Mail or alternative carrier. Please allow 10 days before contacting us in the event of non-delivery. Access to the online elements of a package will commence when you receive your subscription number and password with the book/s you ordered and last for twelve months.
Passwords for online access packages
If you forget your password please contact us with your details and we will reissue it unless your package has expired.
Right to cancel
You have the right to cancel your order up to seven days after receipt of your goods. Cancellation of an order must be made in writing to us (letter or email). We will refund the cost of your order.
Returns
If you cancel your order for whatever reason we will refund the cost of your order. We expect you to return, at your cost, any book/s you received. If you do not return them we reserve the right to charge you the cost of the book/s. The online access portion of any package does not attract a delivery charge. On cancellation we will de-activate your code. Our returns policy complies with consumer protection (distance selling) regulations as laid out by the department of Business Information and Skills (formerly DTI) see www.berr.co.uk for details.